30-Day Return Policy
iCreating strives to provide our customers with an excellent shopping experience. If you are not satisfied with your products ordered from us, you may request to return the merchandise for a refund within 30 days of the invoice date.
Return and exchange policy
- A request for return may be submitted by contacting your Account Manager or email us directly at firstname.lastname@example.org
- All returns must be pre-approved by www.icreatingdirect.com
- Returned merchandise needs to be in original packaging and condition. Make sure to include all materials, manuals, instructions, etc. A 15% restocking fee will be applied to products missing materials or no longer in original condition.
- Please allow 3-5 business days to see a refund on your PayPal Account/Credit Card statement.
- We do not refund shipping.
- COD (collect on delivery) and Freight Collect packages will not be accepted.
- We have a 30-day exchange policy. We will only exchange items if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.
- Shipping for exchange is paid by buyer.
- For warranty returns passed the 30 days, please email us, our specialist will contact you soon with the best possible support.
- For return and exchange made out of non-sale party’s responsibility, return shipping charges and possible taxes are paid by the buyer.
- We recommend that customers carefully read the product specifications before purchasing it. If possible, it is advisable to purchase a small number of samples before buy in large quantity.
Custom Orders, Large Orders, and Non-Returnable Items
- Please order small quantities of LEDs and LED products to test for suitability in your application before ordering large quantities.
- A 15% restocking fee may apply to orders in big quantities, orders with missing materials or merchandise not in original packaging and condition.
- Some products that Open package is deemed to have been used like the surface-mount LED chips cannot be returned if the package has been opened. Products in this kind will be specified on the product page.
- Customized or special-order products are not eligible for returns. This includes custom-length light strips and custom-printed panels, or any products that made to your special requests.